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We have all heard the saying "The customer is always right". It's ingrained in your mind as a service worker. But, what do workers do when the customer is obviously wrong? Here are stories shared by service workers that showcase how they reacted when a customer is obviously wrong.

The Bait and Switch
The Bait and Switch

"I was a furniture delivery guy in college. A woman ordered this high back red leather chair.
We delivered it and she complained about the grain in the leather. We explained that leather is a natural product and bears irregularities. If she wanted uniformity, she should buy vinyl. She got insulted and informed us in no uncertain terms that she was well off and would only buy genuine leather. We took the chair back to the store and exchanged it for the other one we had: a floor model. We brought that one out and she did the same thing, pointing out things in the grain that she disliked. We took it back to the store and asked the owner what to do. By then the chair was actually no longer made, so he told us to bring the 1st chair again. We delivered those same 2 chairs 7 times. She never caught on and eventually decided she really liked the '7th' chair. Which was, of course, the one she originally hated" (Source).

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